Plugged In PR Website Privacy Policy
At Plugged In PR, we are committed to protecting the personal data that we obtain about you.
This Privacy Policy explains how we will process the data relating to you that you provide to us (or that we may collect) when you visit our website www.pluggedinpr.co.uk (the ‘Website’).
The Website is operated by Plugged In PR Limited (we, us, our, Plugged In PR), a company incorporated in England & Wales with company number 08334710 and registered office at Ground Floor, 31 Kentish Town Road, London NW1 8NL. Where we decide the purpose and means for the processing of the personal data that you provide via our Website, we are the “data controller”. As data controller, we will comply with all applicable data protection laws.
Our Website may contain hyperlinks to third party websites, including to social media websites and our affiliated record label and e-shop third party service provider. These websites operate fully independently from us, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our Website is not an endorsement. Should you use any of these websites, such use is at your own risk and we would advise that you review their respective privacy policies.
What personal information are we likely to collect about you?
In order to provide our online services and other related business activities, we will need to collect and process information about you.
Information provided by you
When you use our Website, whether to find out about upcoming music events, to check out the artists we promote, to obtain music news via our featured articles or to make an online purchase via the links to third party websites, you may be asked to provide some personal information. Should you contact us via the email link on our Contact Us webpage (info@pluggedinpr.co.uk), we will obtain the following information:
your name
your email address
your free-text message contained in your email (which may include personal data and/or special categories of personal data)
If you decide that you would like to purchase music by our featured artists, our Website links to our affiliated e-shop on National Anthem’s website (www.national-anthem.co.uk). By clicking on that link, you will be redirected to this website, where you may make your purchase. National Anthem uses a third party payment service provider, The Genepool (www.thegenepool.co.uk), to provide its e-shop function. When you instigate a transaction, the third party payment service provider may ask you for your billing and delivery details. Any payment details that you provide to this third party payment services provider will not be shared with Plugged In PR.
Analytics
We are always trying to improve our Website and to offer the best, most accessible service possible to all of our visitors.
To evaluate and make improvements, we utilise third party data analytics service providers (such as Google Analytics) to improve our visibility and to monitor website browser behaviour and navigation across the Website. These third party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. We have contracts in place to protect the confidentiality of your information with all of our third party data analytics service providers.
When you visit our Website, our service providers may collect the following data, which will almost always be anonymised and aggregated before reporting back to us:
number of visitors to our Website
pages visited while at the Website and time spent per page
page interaction information, such as scrolling, clicks and browsing methods
websites where visitors have come from and where they go afterwards
page response times and any download errors
other technical information relating to end user device, such as IP address or browser plug-in
To find out more about how this data is collected, please read below about the use of analytics and cookies.
How do we use your personal data and on what basis?
When you visit our Website, whether [to browse our content, to contact us about our services or to make a purchase, we (or our third party service providers acting on our behalf) may use the personal information that you provide for the following purposes:
Providing Products and Services
We do not offer any products or services directly via our Website. Our Website does contain links to our affiliated/partnering e-shop on National Anthem’s website where you may purchase content featured on our Website. As such, we do not obtain any personal data from you in relation to the provision or sale of products and services.
Customer Services & Enquiries
providing you with links to social media platforms of our featured artists
replying to your email queries
responding to any concerns that you may raise
If you contact us to make an enquiry or to raise a concern about our Website or any aspect of our online services, we aim to respond to you as promptly as possible and we do so on the basis that we have a legitimate interest in replying to you.
Tax and other legal obligations
reporting VAT and other company tax reporting purposes (as required by law)
complying with regulators, law enforcement agencies or in relation to any claims that may arise
We process personal information for the legitimate interests and under the legal obligation of ensuring that use of the Website (i) is lawful and non-fraudulent, (ii) does not disrupt the operation of our business and online services, (iii) does not harass our staff or other individuals, and (iv) to enforce our legal rights and comply with our legal obligations.
In accordance with our legal obligations, we may disclose your information to the extent required by law which may include for financial accounting and taxation purposes with our auditors, regulators or other government bodies such as HMRC. We may also disclose your information to third parties in order to enforce or apply our contractual terms, to investigate potential breaches, to protect the rights and freedoms, property or safety of our business or those of our customers and other individuals.
Where we reasonably believe that you are or may be in breach of any of the applicable laws, we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.
If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the personal information we hold may be included as part of that sale, in which case you will be notified via email and/or a prominent notice on the Website of any changes in ownership or use of your information, and any choices you may have regarding that information.
Analytics & Cookies
Our Website uses cookies and other mechanisms to collect log and analytical information, to help analyse how visitors use the site and to compile statistical reports on Website activity.
To find out more about the use of cookies, you may wish to visit www.allaboutcookies.org/.
Our Website also uses Google Analytics and you can find out more here: How Google uses data when you use our partners’ sites or apps.
To learn how to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/ or your Google Ads Settings.
· We process this information to understand how visitors use our Website and to compile statistical reports regarding that activity. (For example, your IP address may be obtained to approximate the country from which you access our Website, enabling us to use this information in aggregate to discern various statistics, such as from where most of the visitors to our Website come e.g. EU-based or more globally).
· This processing is crucial to the running of our business, enabling us to better forecast and meet future demand of our visitors, to provide greater access to a wide base of Website visitors, and to effectively reach out to the followers of our featured artists and others who may be interested in our featured events. We therefore undertake such monitoring in the pursuit of our legitimate interests in improving our Website, and providing a better service and source of information to visitors.
This information is not used to develop a personal profile of you.
Financial Transactions
We do not offer any products or services directly via our Website. As such, we do not obtain any financial personal data about you.
Do we share your personal information with anyone else?
We will only ever share your information with third parties in the ways that are described in this Privacy Policy. If you would like to find out more about how those third parties listed in this Privacy Policy use your information, this should be set out in their respective privacy policies accessible on their websites.
Personnel, Suppliers and Subcontractors
We keep your information confidential, but may disclose it to our personnel, suppliers or subcontractors (including our cloud-based data processing, data analytics and payment service providers) insofar as it is reasonably necessary for the purposes set out in this Privacy Policy, provided that they do not make independent use of the information and have agreed to adhere to the rules set out in this Privacy Policy. In some instances, this data sharing may involve the transfer of information outside the EU. Please see our section on International Data Transfers below.
We will not pass your information on to third parties for marketing purposes.
Social Media and Audio Distribution Platforms
Our Website contains links to Plugged In PR’s social media pages on Facebook and Twitter as well as to our third party free music and podcast distribution platform provider, SoundCloud.
These third party websites have their own respective privacy policies (which we would advise you to read) for which those sites are solely responsible.
Should you visit those websites and choose to follow us, Plugged In PR may receive personal information from those independent platform providers, including:
· your name (first and last)
· your email and postal addresses
· your telephone number(s)
· IP address
· location data
· social media account url
· your login details
· your date of birth / age
· your gender
· your general interests
If we do receive any personal information about you from these third party social media or distribution platforms, we will not process your information for the purposes of direct marketing unless you have provided your consent or it is otherwise lawful for us to do so.
If you would like us to delete the personal information that we have received about you from these sites, please email us at info@pluggedinpr.co.uk. If you do not want us to receive further information about you from these sites, you should contact the sites directly to turn off the ‘follow’ setting.
Your rights
You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest:
to ask for a copy of data we are processing about you and have inaccuracies corrected
to ask us to restrict, stop processing, or to delete your personal data
to request a machine readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer
to make a complaint to a data protection regulator. You may contact them at: https://ico.org.uk/concerns/
To make a request in relation to any of the aforementioned rights, please email us at info@pluggedinpr.co.uk.
If you are unhappy with the way that we are processing your personal data, please let us know. The best way to bring this to our attention is by emailing us at info@pluggedinpr.co.uk.
Children
We do not knowingly use the Website to solicit data from or market to children under the age of 13.
If a parent or guardian becomes aware that his or her child has provided us with information or may be receiving communications from us without consent of a parent or guardian, we ask that this be brought to our immediate attention. We will make it our priority to address this situation and delete information relating to a child as soon as practicable. In such an event, please contact us at info@pluggedinpr.co.uk.
Security
We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Website and services, taking into account the likelihood and severity those risks might pose to the rights and freedoms of our customers and other individuals who might be impacted.
In particular, we will take precautions to protect against the accidental or unlawful destruction, loss, or alteration, and unauthorised disclosure of or access to the personal data transmitted, stored or otherwise processed by us.
Please be aware that, while we make the security of our Website and your personal information a high priority and we devote considerable time and resources to implementing and maintaining robust information technology security, no security system can prevent all security breaches. By choosing to share your personal information with us, you accept the aforesaid and provide your information at your own risk.
Retention
In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for research and/or business analysis purposes.
International Data Transfers
Our servers are located in the European Union and the information that we collect directly from you will be stored in these servers. We may also transfer your personal data to our third party service providers, many of whom may be located outside of the EU, operate from multiple locations including non-EU based operations or engage sub-processors located outside the EU.
There are agreements in place with all of our third party service providers to ensure that those parties process personal data using appropriate safeguards that meet the requirements of data protection laws.
If you would like to find out more about these safeguards or if you have any other queries or comments in relation to this policy, please let us know by emailing us at info@pluggedinpr.co.uk.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. We will notify you of any changes to this policy by posting the new version of the Privacy Policy on our Website. You are advised to consult this Privacy Policy webpage regularly for any changes.
Contact Us
Questions, comments and requests in relation to this Privacy Policy are welcome and should be addressed to info@pluggedinpr.co.uk.
Alternatively, you may address these to the data protection manager at Plugged In PR Limited, 31 Kentish Town Road, London, NW1 8NL.